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Business Help Center (57)
1. Why use pCloud Business?
2. What do I get by creating a business account?
3. How do I register a business account?
4. How do I join a Business Account (for non-administrators)?
5. How do I start using pCloud Business?
6. What does the free trial include?
7. I have forgotten my password. How do I restore it?
8. How do I pay for my business account subscription?
9. How do I switch between my files list and my pCloud Business options?
10. How do I edit my company information?
11. How can I see the space I have used in my pCloud Business account?
12. How can I get more space?
13. What are Account Settings and how to modify them?
14. How can other people share files and folders with me and my teams?
15. How can my team and I share files and folders with users outside our business team?
16. How do I modify the collaboration level within the company?
17. What are my options for a billing plan?
18. How do I change the number of users in my business account?
19. How do I know when the next renewal date for my Business Account is?
20. Where do I view the details of my payments?
21. How do I modify my invoice information?
22. How do I see the list of users of my business account?
23. What does a user status mean?
24. How do I invite users to teams?
25. How do I deactivate or delete a user?
26. How do I view a user's log?
27. What happens when I deactivate or delete a user?
28. How to set up the Crypto folder for my Business account?
29. How do I add users to an account?
30. How can I filter the users of my business account?
31. Can I cancel an invitation to a user?
32. How do I edit user's information?
33. A user has lost their password. How can I reset it?
34. What are share settings?
35. What are admin settings?
36. What rights does the Team Management setting give you?
37. What rights does the User Management setting give you?
38. What rights does the Account Management setting give you?
39. What rights does the Billing Management setting give you?
40. What rights does the View as Other User setting give you?
41. What rights does the View Activity Logs setting give you?
42. How do I make a user a Head of a Team?
43. How do I manage my teams?
44. What happens when share settings are changed?
45. How does external sharing work?
46. How does company sharing work?
47. What kind of shares can I manage?
48. How do I manage my shares?
49. Can I rename a folder shared with me?
50. How can I use pCloud Encryption with my Business account?
51. What happens when I stop paying?
52. How much Download link traffic is included with a pCloud Business account?
53. How can I get more Download link traffic for a pCloud Business account?
54. How can I share encrypted folders with other pCloud Business users?
55. What's the difference between View, Edit and Manage permission levels?
56. How can I get an invoice/receipt for my pCloud Business payment?

If you're the owner of the Business account or a user with Billing management (Admin) permissions, you can get invoices or sales receipts from my.pCloud.com.

The Billing tab lists all records, payments, adjustments, and refunds made to your pCloud Business account.

To get an invoice:

  • Log in my.pCloud.com and go to Business > Billing (sidebar)
  • Click "Add Invoice Details" and enter all required fields
  • After you save your invoice details, click "Get" (invoice) next to the desired payment record
  • Click "Download" to open the invoice in a new tab

Important: You can get an invoice for your current payment until the 5th of the next month. After that, it's only possible to get a sales receipt. If you need, you can always change your invoice details by clicking "Update My Invoice Information".

To get a sales receipt:

  • Go to Business > Billing (sidebar)
  • Click "Get" (receipt) next to the desired payment record
  • Click "Download" to open the sales receipt in a new tab

To print your invoice/sales receipt:

After you open your invoice/sales receipt, right-click and choose "Print" from the context menu. You can also use keyboard shortcuts like Ctrl+P or Command+P.

57. How can I cancel my pCloud Business subscription?