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Affiliate Help Center (18)

12. I have referred a customer but I haven’t received a commission for them. Why?
There are a few possible reasons for that:
  1. The client has created a paid pCloud account but has decided to cancel it within our cancellation period and has received a refund for their payment.
  2. The client has not come through your affiliate link and our system hasn’t tracked them as your referral.
  3. The client has instructed their first payment less than 45 days ago - you receive your payment after 45 days of a successful referral.

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