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How to Encrypt Files and Data (26)

13. I forgot my Crypto pass. What should I do?
We do not store your Crypto Pass on our servers. If you forget your Crypto Pass, the first thing you need to do is to check your Hint. If the Hint doesn't help, you will need to reset the Crypto Folder in order to gain access to pCloud Crypto again. Follow these steps in order to reset your Crypto folder. For pCloud Business users, here is what you can do to recover your access to the Crypto folder without losing important files:

If you're the owner of your company's Business account, get in touch with our Support team at support@pcloud.com.

If you're have non-administrator rights for your Business account, get in touch with the owner of your company's Business account. They can set up a new Crypto Pass for you by following these steps.

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