To reset your Crypto Pass on our desktop app - pCloud Drive - go to the Settings tab and locate the Crypto subtab. Click the Reset button.
If you want to reset your Crypto Pass on mobile, go to the Main Menu, locate the Settings section and
open the Crypto Folder subsection. Tap the Reset Crypto Pass button.
In both cases, whether you reset your pass through desktop or mobile, you will receive a confirmation email for the reset action. Follow the link in the email to reset your Crypto Pass. Note that this action is irrevocable and will cause deleting of your encrypted files forever.