pCloud Secure Cloud Storage

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General Help Center (70)

1. How much does pCloud cost?

2. Can I register for a pCloud account from my mobile device?

3. What is instant synchronization?

4. Can I share a file or folders?

5. Can I have more than one pCloud account on one device?

6. How much can I store on my phone, tablet or computer?

7. Do I need a pCloud account to join a shared folder?

8. Why should I verify my e-mail?

9. What is pCloud?

10. How to install pCloud on my computer?

11. What if I uninstall pCloud from my computer?

12. How do I add files to my pCloud Drive?

13. Can I pay with Bitcoins?

14. What are file revisions?

15. What happens when I stop paying for my pCloud subscription or my files exceed my available storage?

16. What happens when I add a file for Offline access?

17. Where can I see the space I have used in my account?

18. Can I use my files offline?

19. How can I get more free space?

20. How do I get a Premium plan?

21. What pCloud applications are available?

22. How do I install pCloud on my mobile?

23. What is pCloud Crypto?

24. How can I change my password?

25. How do I cancel my subscription?

26. How long will my account stay active if I am not performing any operations?

27. Can I choose not to install any of pCloud's apps and still use the service?

28. How do I create a pCloud account?

29. I forgot my password. How do I reset it?

30. How can I verify my email address?

31. How many times a day can I share a folder?

32. What happens if I upgrade my subscription before the end of my billing period?

33. What happens if I downgrade my subscription before the end of my billing period?

34. Can I protect my links with a password?

35. What is download link traffic?

36. How much download link traffic does each pCloud plan include?

37. How can I add more download link traffic to my current plan?

38. Why can’t I subscribe for a Custom plan?

39. Why was my Download link suspended?

40. I cancelled my Premium account but I didn’t receive a refund. Why is that?

41. I have deleted some files and I can see them in the trash, but I cannot restore them. Why?

42. Can I preview RAW files in pCloud?

43. How can I see how much space have in my account?

44. What happens to my account if I don’t use it for a long time?

45. How can I password-protect my Download links?

46. Can I add an expiration date to the links I create with pCloud?

47. How can I add an expiration date to the links I create with pCloud?

48. My PayPal payment is not going through. Why is that?

49. Can I log in pCloud with my Facebook profile, even though I registered with my email adress?

50. Can I access my pCloud account with an email address, even though I signed up with my Facebook profile?

51. What is pCloud Rewind?

52. Up to what period can I use pCloud Rewind for my account?

53. What files can I restore with Rewind?

54. How can I rewind my account?

55. What does the pCloud Save browser extension do?

56. Where can I download the pCloud Save extension?

57. What kind of files can I save with the pCloud Save extension?

58. How can I save files with the pCloud Save browser extension?

59. The pCloud Save extension changes colors. What does that mean?

60. What is the Public Folder?

61. What is pCloud Lifetime?

62. How are my files secured if I'm not subscribed to pCloud Crypto?

63. What is Extended File History?

64. What does pCloud's plugin for Lightroom do and how can I work with it?

65. Can I get an invoice for my pCloud payment?

You can get an invoice for the pCloud payments you make from your pCloud account.

NOTE! The Payment History tab lists all records, payments, adjustments, and refunds made to your pCloud account. For privacy reasons, we can't issue an invoice to anyone other than the pCloud account holder.

How can I get an invoice?

Follow these simple steps:

Log into your pCloud account from https://my.pcloud.com/
Click on your Account avatar and go to Settings > Payment History.
Select Add Invoice information and choose between Company and Person.
After you save your Invoice information, you'll see the option to Issue an Invoice next to your payments.

Don't worry, you can always change your Invoice information by clicking on Update Invoice information.

Can I print my invoice?

After you add your Invoice information, you'll see the option to get an invoice for the transactions of your account.

Simply click on the invoice you'd like to see in more detail. In order to print it, right-click and choose Print.

TIP!You can also use keboard shortcuts like Ctrl+P or Command+P.

66. What is two-factor authentication?

67. How can I set up Two-factor authentication?

68. Troubleshooting guide for Two-factor authentication

69. Where can I find my Recovery codes?

70. How can I change my Two-factor authentication phone number?

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