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General Help Center (70)

67. How can I set up Two-factor authentication?
Note: If you have signed up with Facebook, you need to set a password for your pCloud account, before enabling Two-factor authentication. Text messages and system notifications
If you choose Text messages and system notifications as a preferred method to receive security codes, you'll receive them as SMS on your mobile device, or as a pCloud notification on your logged devices.
  • Open my.pCloud, log in your account go to Settings > Security
  • Toggle Two-factor authentication On
For security reasons, you'll be required to enter your account password.
  • Enter your phone number. It is important that you use a valid phone number, as you will receive a verification code that's necessary to complete your setup
  • Enter the verification code and finish by saving your Recovery codes
Google Authenticator:
If you choose Google Authenticator as a preferred method to receive security codes, you'll be able to access your account even if you don't have an Internet connection or mobile device.
  • Open my.pCloud, log in your account go to Settings > Security
  • Toggle Two-factor authentication On
For security reasons, you'll be required to enter your account password.
  • Scan the QR code (open Google Authenticator > Scan a barcode), or manually enter the security key (Google Authenticator > Enter a provided key)
  • Enter the security code and finish by saving your Recovery codes
It is important to write your secret key and save it in a secure place. You can use it later to add your pCloud to Google Authenticator, in case you install the authenticator app on a new mobile device.

Storing Recovery codes:

When setting Two-factor authentication, you will also receive 10 one-time recovery codes. It is very important that you store these codes in a secure place. If you ever lose your phone, or can't receive a security code, you will need a recovery code for emergency access to your pCloud account. You can use a recovery code only once. If you have used all your recovery codes or you suspect that they have been compromised, you can reset them at any time from the Two-factor authentication settings.

See more:

Forgot to download your Recovery codes? Learn what to do

Setting Trusted Devices:

When you use Two-factor authentication, you have option to set the device you're using as trusted. By doing so, you will not be asked for a security code when you log in the next 30 days. Please be cautious using Trusted devices - only set this option for devices you confirm as yours and safe to use.

See more:

No longer using a Trusted device? Learn what to do
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