Choose where to store your data with pCloud's data region options
Trust pCloud to keep your personal data private at any time! Learn more about our data region availability
Data Regions & Infrastructure
Our security approach focuses on making sure your data is safe and you're as much in control as possible. When you sign up for pCloud, you choose the data region, where your files and personal data are stored - either in the United States (Dallas, Texas) or the European Union (Luxembourg).
The data centers used by pCloud have been chosen after an intense risk assessment to prove the highest quality and reliability. Our providers are certificated under SSAE 18 SOC 2 Type II & SSAE 16 SOC 2 Type II and comply with the highest level of physical and technical security applications such as:
Multi-tier: Tier II, Tier III and Tier IV
Еnhanced connectivity: 10+ providers
Electromagnetic protection concept
Fire and very early smoke detection (VESDA)
Neutral gas (nitrogen) fire suppression system
Water leakage detection
24/7/365 on-site security with controlled access
Dark fiber connectivity
At pCloud data security is our top priority
We do our best to apply first-class safety measures
TLS/SSL channel protection
The files you store in pCloud are secured with 256-bit AES encryption during and after transfer. To further guarantee your files' safety, pCloud uses TLS/SSL protocol, applied when information is transferred from your device to the pCloud servers. 5+ copies of your files are stored on at least three server locations in a highly secure data storage area.
As a user, you can activate client-side encryption for your confidential files. pCloud Encryption is an additional file protection layer that encrypts your files before they are uploaded to the pCloud servers, preventing the chance of data leaks, or unauthorized access. Read more
We are compliant under ISO 9001:2015 and ISO 27001:2013 certificates for Quality Management Systems (QMS) and Information Security Management Systems (ISMS). In addition, pCloud’s quality management systems are validated by an independent third-party certification authority, with the aim to provide a solid scalable framework for managing the company’s activities.
You can enable two-factor authentication to give your pCloud account extra security with an additional code when logging in. That way, even if someone finds your password, they still won't be able to access your stored information.
Extended File History
EFH (Extended File History) is a pCloud feature, that lets you record all file changes in your account for up to 360 days and easily recover data within a year of deletion or edit. It can also help recover your files if you fall victim to a malware attack, providing the safety of the data you store in your pCloud account furthermore.
How does pCloud protect your personal privacy
Based in Switzerland, we comply with Swiss privacy laws, which are one of the strictest when it comes to a person's data.
No data transfer
Once you select the data region for your account, all your data will reside there. This means that no data will be transferred without your permission or knowledge.
Neither pCloud as a service provider, nor any authority or service will ever have access to your encrypted files. We do not store your Crypto Pass on our servers, which means that you're the one in charge.
Our legal and security teams have ensured full GDPR compliance. We're committed to helping you understand your rights and obligations under the data privacy regulation. Learn more about pCloud and the GDPR
Want to know more?
Here are the answers to some questions you may have:
Q:How does pCloud handle my data privacy?
Data regions are the latest example of pCloud's continuous effort to provide enhanced security and compliance with industry regulations. pCloud meets some of the most broadly recognized standards like ISO 9001:2015 (Quality Management Systems) and ISO 27001:2013 (Information Security Management Systems). Our data centers have been chosen following intense security and risk assessment. This includes selecting the highest level of physical and technical security application, to ensure full data security compliance.
No matter what data region you choose, you can rest assured that your data is safe.
Q:How can I select the data region for my account?
Data regions give you more control over the geographical location for your data. When signing up for an account, you can choose to store your data either in the United States or the European Union. The option is available in the registration form.
*Keep in mind that this option will gradually be introduced globally over the coming months.
Q:Can I store my data in more than one data region?
No. Once you choose a data region (the United States or the European Union), all your data will be stored there.
Q:Can I collaborate on files that are kept in a data region that's different from mine?
That's not possible. You can use the option "Invite to folder" only with users, who store their data in the same data region as you. However, you can still share a folder with a shared link and allow upload rights. By doing so, you will allow other people to preview, download and upload files to this folder.
Q:I am an existing user. Where can I see more information about my data region?
You can check where your data is stored from the account settings of your pCloud account.
Q:Can I change the data region of my account?
An option to change the data region will be available soon.
This information is intended for informational purposes only and is not as a binding commitment. Learn more about your privacy options here or contact us at firstname.lastname@example.org if you need further assistance.